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Submit a Warranty Claim

Our support team is here to help.

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

Before submitting your request, we recommend checking our Product Support & Troubleshooting Guides, as many common issues can be resolved quickly without needing to lodge a claim.

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Detailed queries? Send us an email; we’ll get back to you within 24 hours.

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Need a quick answer? Chat with our team live, 10am–4pm (Mon–Fri AEST).

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Prefer to talk it through? Call us directly, 10am–4pm (Mon–Fri AEST).

Submit a Warranty Claim

Note: Most support claims are resolved within 24 hours

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

Before You Submit

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

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    Your order number or proof of purchase
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    Product name and Serial Number (if applicable)
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    A detailed description of the issue
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    Photos or videos showing the issue
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    Any troubleshooting steps already attempted

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