Refund policy

bigboi International Corp - USA Refund and Limited Warranty Policy

Please note: "Order are sent with Authority to leave"

Change of Mind or Non-Faulty Returns (EXCLUDING WASHR PRO & DUO)
If a product is returned within 30 days and is found to be:

Non-faulty
Returned for change of mind
Incorrectly ordered
Not required

For change-of-mind returns, we only offer store credit—refunds are not available.

Effective Date: Is the date the customer purchased the product from bigboi International Corp as evidenced by the proof of purchase

DISCLAIMER – WashR PRO & DUO

The WashR PRO & DUO is a commercial-grade unit that operates at the limits of a standard home power system and requires a dedicated 15-amp (or 20-amp) power circuit—a single electrical circuit reserved exclusively for this unit to prevent overloading. Without a dedicated circuit, the unit may cause power spikes, trip your system, or alter the WashR PRO’s DUO's performance.

The customer understands and agrees that the WashR PRO & DUO requires a dedicated 15-amp or 20-amp power circuit and the customer agrees to use the WashR PRO & DUO accordingly. bigboi International Corp will not be responsible for any damages or issues caused by using the WashR PRO & DUO without a dedicated 15-amp or 20-amp power circuit and any such claim made by the customer may be refused and rejected.

CLAIM PROCESS

bigboi International Corp offers a limited warranty on our products the original customer purchases. To initiate a claim, please visit our Service & Repairs page on the bigboi International Corp website at Technical Support – ibigboi (ibigboi-usa.com) or contact Support via email or contact Support via phone number. You will receive an RMA number and further instructions after submitting your claim. Proof of purchase is required for all claims.

Product Condition : The product must be returned in “as new” condition, with all original packaging and all included accessories. A checklist will be provided which also must be followed. The customer must ensure the product is securely packaged and delivered to the address provided by bigboi International Corp support. Any damage in transit is not covered by bigboi International Corp. If the product is not securely packaged, bigboi International Corp will not be responsible for any damages or return of the product. As such, the customer should purchase at the customer’s sole cost and expense insurance for the return shipment to bigboi International Corp. If the product is returned damaged and/or in poor condition and/or if accessories are missing and/or if the checklist is not followed and/or misuse is detected and/or if the product has been tampered with and/or not serviced within guidelines, then your claim may be refused and rejected. Replacement of a product or any part under warranty will not extend the original 30-day money back guarantee period.

Claim Review Procedure : Once we receive your returned product, we shall inspect the returned product. If the returned product is returned damaged and/or in poor condition and/or if accessories are missing and/or if the checklist is not followed and/or misuse is detected and/or if the product has been tampered with and/or not serviced within guidelines, then your claim may be refused and rejected.

Processing Time : If we approve your claim, then a refund or a replacement will be issued depending upon the type of claim that was approved. If a refund is approved, then a refund may take 2-10 business days to process, depending on your payment method. If a replacement is approved, then a replacement may take 2-10 business days to process. Shipping fees from the original order are non-refundable.

HOW TO SUBMIT A CLAIM

To lodge a claim , please contact us at:
Webpage: Technical Support – ibigboi (ibigboi-usa.com)
Email: supportusa.@ibigboi.com
Call: 1 209 925 5511

GENERAL WARRANTY TERMS

4.1. Within 30 Days of Purchase:

If a product purchased by the customer is believed by the customer to be faulty within the first 30 days from the customer’s date of purchase, then bigboi International Corp will cover the return shipping costs once a valid claim is made. Please see the “How to Submit a Claim” section above for instructions on how to initiate a valid claim. Once claim process is followed and we receive the returned product, then the returned product will be tested, and if the returned product is confirmed to be faulty, then the returned product will be replaced. If the returned product is returned damaged and/or in poor condition and/or if accessories are missing and/or if the checklist is not followed and/or misuse is detected and/or if the product has been tampered with and/or not serviced within guidelines, then your claim may be refused and rejected.

Replacement of a product or any part under warranty will not extend the original warranty period.

4.2. After 30 Days of Purchase:

If a product purchased by the customer is believed by the customer to be faulty AFTER the first 30 days from the customer’s date of purchase, then the customer is solely responsible for the full cost of shipping the product back to bigboi International Corp once a valid claim is made. Please see the “How to Submit a Claim” section above for instructions on how to initiate a valid claim. Once claim process is followed and we receive the returned product, then the returned product will be tested, and if the returned product is confirmed to be faulty, then the returned product will be replaced ONLY if the claim has been made to bigboi International Corp within 2 years of the purchase date for Non-Professional/Commercial Use customers and within 1 year of the purchase date for Professional/Commercial Use customers. If the returned product is returned damaged and/or in poor condition and/or if accessories are missing and/or if the checklist is not followed and/or misuse is detected and/or if the product has been tampered with and/or not serviced within guidelines, then your claim may be refused and rejected. Replacement and/or servicing of a product or any part under warranty will not extend the original warranty period.

PRODUCT-SPECIFIC WARRANTY TERMS

5.1. ONLY WashR PRO & DUO - 30-Day Money-Back Guarantee

bigboi International Corp is committed to customer satisfaction and offers a 30-day Money-Back Guarantee on ONLY our most popular product, the WashR PRO & DUO. If you are not completely satisfied with your purchase of the WashR PRO & DUO, you can return the product within 30 days for a full refund, subject to the following:

Returned Merchandise Authorization (RMA): All returns must have a valid RMA number and proof of purchase. Unauthorized returns (including, but not limited to those without a valid RMA number and proof of purchase) will be refused and returned to the sender. Please see the “Claim Process” section below for instructions on how to initiate a valid claim and receive a valid RMA number.

Shipping Costs: bigboi International Corp is not responsible for return shipping costs, and original shipping charges are non-refundable. The customer must pay for any and all shipping costs to return the product to bigboi International Corp. The customer must ensure all items are securely packaged and delivered to the address provided by bigboi International Corp support. Any damage in transit is not covered by bigboi International Corp. If the product is not securely packaged, bigboi International Corp will not be responsible for any damages or return of the unit. As such, the customer should purchase at the customer’s sole cost and expense insurance for the return shipment to bigboi International Corp.

5.2. bigboi International Corp Products (excluding accessories)

- Non-Professional/Commercial Use : 1 Year Replacement Warranty (Buddi & Buddi Jnr: 1 Year Replacement Warranty)

- Professional/Commercial Use : 1 Year Replacement Warranty

- Coverage : Warrants only against defects in material and workmanship.

- Maintenance Requirement : Regular servicing is required to maintain performance. Failure to service the product within guidelines may void the warranty. Misuse or lack of maintenance, including but not limited to improper storage or operation, may lead to warranty rejection.

- Accessories : Not covered

5.3. bigboi International Corp concerning only the Accessories

- Non-Professional/Commerial and/or Professional/Commercial Use : 1 Year

Replacement Warranty

- Coverage : Warrants only against defects in material and workmanship.

CHARGEBACKS

At bigboi International Corp, we are committed to resolving any issues that may arise with your purchase. We request that customers contact our support team before initiating any chargebacks. Our team is dedicated to resolving any issues directly and would appreciate the opportunity to find a satisfactory solution. If the customer receives a chargeback and does not return the product(s) purchased to bigboi International Corp, then this may affect the customer’s eligibility for future purchases.

GENERAL EXCLUSIONS AND LIMITATIONS

bigboi International Corp’s liability is limited as outlined in this USA Refund and Limited Warranty Policy and subject to terms and conditions as stated in this USA Refund and Limited Warranty Policy.

This USA Refund and Limited Warranty Policy does not cover:

- Normal wear and tear

- Damages from accidents, misuse, or lack of proper care

- Failures due to external sources (e.g., power surges)

- Defects or damage to the product is related to, results from, is in connection with, arises out of, or is caused by the use of parts and/or services that are performed by personnel that are not authorized by bigboi International Corp

- Misuse of the product

- Failure to regularly service the product within guidelines

- If the product has been tampered with

CONTACT INFORMATION

For any questions or to begin a return or warranty process, please visit our Service & Repairs Page Technical Support – ibigboi (ibigboi-usa.com) or contact our customer support team at PH: 1 209 925 5511, or email our customer support team at support@ibigboi.com.