Support produit

Product Support

We're here to assist you in any way we can. Whether you have a question about our products, need technical support, or want to explore partnership opportunities, our dedicated team is ready to help. Reach out to us using the contact information provided below, and we'll get back to you as soon as possible.

Product Troubleshooting

User Guides, Tips and Tricks

Submit a Warranty Claim

Email Us

Detailed queries? Send us an email; we’ll get back to you within 24 hours.

Chat with Us

Need a quick answer? Chat with our team live, 10am–4pm (Mon–Fri AEST).

Call Us

Prefer to talk it through? Call us directly, 10am–4pm (Mon–Fri AEST).

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Frequently Asked Questions

I have a problem with my bigboi product, what should I do?

We recommend starting with our troubleshooting guides, which resolve most common issues quickly. If you still need help, submit a warranty claim and our team will get back to you within one business day to assist.

Submit Warranty Claim

Do I need to service my unit?

Yes. Basic maintenance is required to keep your unit performing at its best. You can find our maintenance guides here.

For models like the WashR Tradie, DUO, PRO, and SuckR MINI+ and PRO+, regular servicing is recommended to ensure long-term performance. bigboi products are designed to last, and with proper care, they’ll deliver reliable results for years.

How long is your warranty period?

Our warranty varies depending on the product and how it’s used.

For most bigboi WashR, SuckR, BlowR, and D-IonizR units, you’ll receive a 2-year warranty for domestic use and 1-year for commercial use.

Accessories are typically covered by a 1-year warranty, while consumable items (like hoses and guns) are not covered. For full details on your specific product, we recommend reviewing our full warranty policy or by contacting our support team.