FAQ
General Questions
Is bigboi Australian owned
You know it! bigboi is a proudly Australian-owned and operated car care brand, built for professional detailers and passionate car enthusiasts. The brand was launched in 2016 by founder Danny Susovic, with a focus on creating high-quality, easy-to-use detailing equipment that delivers professional results.
What is bigboi’s warranty?
bigboi products are covered by warranty from the original date of purchase, with the warranty period depending on the product and how it is used.
As a general guide, bigboi WashR, BlowR/Dryer, and SuckR products are covered for 2 years under domestic use and 1 year under professional or commercial use. Accessories are generally covered for 1 year when purchased separately.
Warranty covers defects in materials or workmanship. It does not cover damage caused by misuse, lack of maintenance, normal wear and tear, incorrect operation, external damage, power issues, water quality issues, or repairs carried out by unauthorised repairers.
For all warranty claims, customers should submit a request through the Service & Repairs section on the bigboi website and keep their proof of purchase handy.
Where can I buy bigboi products?
You can buy bigboi products directly through our official websites in Australia, the USA, the EU, and the UK.
bigboi is also available through a growing network of authorised resellers around the world, making it easier to find our products locally. To find your nearest stockist, visit our Where To Buy page or check with your local detailing supplier.
Are bigboi products safe to use on car paint and ceramic coatings?
Yes. bigboi products are designed specifically for automotive detailing and are safe to use on car paint, ceramic coatings, wraps, trims, and delicate vehicle surfaces when used correctly.
bigboi WashR pressure washers are built around detailing-focused pressure and flow, helping clean effectively without relying on excessive PSI. bigboi chemicals are also developed for car care, with pH-balanced formulas designed to be safe for paint, coatings, wraps, interiors, and other vehicle surfaces.
As always, follow the product instructions, use the correct dilution ratios, and avoid using dirty towels, mitts, or accessories that could scratch the surface.
Are bigboi products made for professionals?
Yes. bigboi products are built with professional detailers in mind, but they are also easy enough for passionate car enthusiasts to use at home.
From powerful car dryers and detailing-focused pressure washers to wet/dry vacuums, filtration systems, and chemicals, bigboi products are designed to deliver professional results, improve workflow, and make car care faster, safer, and more efficient.
What is an Ultimate Garage?
An Ultimate Garage is a complete bigboi detailing setup built around your space, your vehicle, and the way you like to work.
The bigboi system is designed to be modular, so you can customise your setup with the products and mounting options that suit your garage or detailing studio. Choose from wall-mounted pressure washers, dryers, vacuums, hose reels, filter systems, wheelbase kits, accessories, and storage solutions to build a cleaner, more efficient workflow.
Whether you want a permanent wall-mounted setup or a flexible system that can move around your workspace, the Ultimate Garage lets you create a professional-grade detailing station that is organised, accessible, and ready whenever you are.
Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address, order size, and the items in your cart.
Once you enter your shipping details at checkout, the available delivery options and shipping rates will be shown before you complete your order.
Do you offer free shipping?
Not currently. Shipping costs are calculated at checkout based on your location and order details.
How do I track my order?
Once your order has been dispatched, you will receive tracking details via your order confirmation or shipping confirmation email.
You can also track your order by logging into your account through Shopify, or by visiting the Order Tracking page on the bigboi website.
How long does delivery take?
Delivery times may vary depending on your location, the shipping carrier, and other factors outside of our control.
Please keep in mind that delivery estimates do not include warehouse dispatch time. Most orders are dispatched from our warehouse within 48 hours.
My order arrived damaged. What do I do?
If your order arrives damaged, please submit a warranty claim through the bigboi website as soon as possible.
Include your order details, photos of the damage, and any relevant information so our team can review it quickly and help resolve the issue.
Orders & Shipping
What do I do if my product has a problem?
If your bigboi product has a problem, please visit the Help Center on the bigboi website.
There, you can access technical support, manuals, troubleshooting information, and submit a support request if you need further help. Our team will review your enquiry and help you get the issue resolved as quickly as possible.
How do I submit a warranty claim?
To submit a warranty claim, visit the Warranty & Refunds page the bigboi website and complete the warranty claim form.
Please include your order details, proof of purchase, photos or videos of the issue, and a clear description of what has happened. This helps our team assess the problem quickly and provide the right next step.
Do you sell spare parts?
Yes. bigboi sells genuine spare parts and replacement components for a range of products, including WashR, BlowR, SuckR, D-IonizR, and accessory parts.
You can browse available parts through the Spare Parts section on the bigboi website. Using genuine bigboi spare parts helps keep your equipment performing properly and avoids dodgy workarounds.
Are bigboi products serviceable?
Yes. Many bigboi products are designed to be serviceable, with genuine spare parts, replacement kits, and support available to help keep your equipment running at its best.
Depending on the product and issue, you may be able to replace specific parts, complete basic maintenance, or submit a support request for further assistance. If you are unsure what part you need, contact the bigboi support team before ordering.
Payments & Store Credits
What payment methods do you accept?
On the bigboi store, we accept most major credit cards, along with Afterpay, Zip Pay, Shop Pay, and accept most major credit cards and debit cards.
Available payment methods may vary depending on your location, order value, and the store you are purchasing from.The full list of payment options will be displayed at checkout before you complete your order.
Can I use Afterpay or Zip Pay?
Yes. On the Australian bigboi store, Afterpay and Zip Pay are available for eligible orders.
Availability may depend on your order value, location, and the approval process of the payment provider. If Afterpay or Zip Pay is available for your order, you will see it as an option at checkout.
Do you offer store credit?
Yes. In some cases, bigboi may issue store credit as part of a return, exchange, warranty resolution, promotion, or customer support outcome.
Store credit is linked to the email address on your bigboi customer account, so make sure you use the same email address when logging in and placing future orders.
Where is my store credit stored?
Your store credit is stored against your bigboi customer account.
It is not a discount code or gift card. It is connected to the email address used on your account, and it will be available when you log in to that same account or check out using Shop Pay.
bigboi store credit does not expire.
Once store credit has been issued to your account, it will remain available until it has been used.
How do I use my store credit?
To use store credit, log in to your bigboi customer account using the same email address the credit was issued to.
When you reach checkout, your available store credit should appear in the payment section. Select Apply store credit to use it toward your order.
You can also use available store credit when checking out with Shop Pay, as long as it is connected to the same customer account.
My payment is not processing. What should I do?
If your payment is not processing, first check that your card details, billing address, shipping address, and contact information have been entered correctly.
Payment issues can also happen if your bank blocks the transaction, your card limit has been reached, there are insufficient funds, or the payment provider needs extra verification.
If the issue continues, try refreshing the checkout, using a different browser or device, or selecting another payment method such as a different card, Shop Pay, Afterpay, or Zip Pay if available.
For card declines, please contact your bank or payment provider directly. For security reasons, bigboi cannot see your full payment details or manually approve a declined transaction.
Returns & Refunds
Can I return my order?
Returns may be accepted within 30 days of purchase, depending on the condition of the product and the reason for return.
For change-of-mind returns, the product must be unopened, unused, and in 100% resalable condition, including original packaging, accessories, manuals, and seals intact. Products that have been opened, used, installed, tested, or show signs of wear may not be accepted for return.
Do you offer refunds for returns?
Refunds and replacements are processed once the returned item has been received and inspected by our warehouse team.
For faulty products within 30 days of purchase, our Service & Support Team will assess the product and advise the available resolution. If a major fault is confirmed, you may be eligible for a refund or replacement in line with Australian Consumer Law.
For change-of-mind returns, bigboi offers store credit only. Cash refunds are not available for change-of-mind returns, and a 15% restocking fee may apply.
How do I start a return or refund request?
All return, refund, and warranty requests must be submitted through the Help Centre on the bigboi website.
Please include your proof of purchase, order details, and any relevant photos or videos so the team can review your request quickly. Once your claim has been submitted, a member of the Service team will provide the next steps.
Account Info
Do I need an account to place an order?
No. You can place an order through the bigboi website without creating a full customer account.
However, using a customer account can make it easier to view your order history, track orders, manage your details, and access any store credit linked to your email address.
How do I log in to my account?
You can log in to your bigboi customer account using the email address you used to place your order.
Depending on the checkout and account setup, you will be sent a secure login code or link to access your account. Once logged in, you can view your orders, order status, and account details.
Can I track my order from my account?
Yes. If you placed your order using the same email address, you can log in to your customer account to view your order status and tracking details.
You can also track your order using the tracking link sent in your order confirmation or shipping confirmation email.
Still Need Help?
We're here to assist you in any way we can. Whether you have a question about our products, need technical support, or want to explore partnership opportunities, our dedicated team is ready to help. Reach out to us using the contact information provided below, and we'll get back to you as soon as possible.
