Passer au contenu

Submit a Warranty Claim

Our support team is here to help.

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

Before submitting your request, we recommend checking our Product Support & Troubleshooting Guides, as many common issues can be resolved quickly without needing to lodge a claim.

Product Manuals

Product Support & Troubleshooting

Product Spare Parts

Email Us

Detailed queries? Send us an email; we’ll get back to you within 24 hours.

Chat with Us

Need a quick answer? Chat with our team live, 10am–4pm (Mon–Fri AEST).

Call Us

Prefer to talk it through? Call us directly, 10am–4pm (Mon–Fri AEST).

Submit a Warranty Claim

Note: Most support claims are resolved within 24 hours

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

Before You Submit

Use the form below to submit a Warranty Claim, Refund Request, Exchange Request, or General Product Support enquiry.

  •  
    Your order number or proof of purchase
  •  
    Product name and Serial Number (if applicable)
  •  
    A detailed description of the issue
  •  
    Photos or videos showing the issue
  •  
    Any troubleshooting steps already attempted

Fast Delivery

Free EU Delivery for Orders Over €300

30 Day Guarantee

Up to 30 days to return your items if faulty

Payment 100% secured

We accept PayPal, ShopPay and most major Credit Cards

Customer service

Chat Support
Mon - Thu: 10:30 PM - 8:00AM CET
Fri: 8:00 PM - 4:00 AM
Sat-Sun: Closed