bigboi Shipping Terms & Conditions

1. Order Processing Time: The processing time is 2 business days, excluding weekends and public holidays.

2. Delivery Times: Orders are typically delivered within 3-8 business days after processing. Extended delivery times may apply to the regions of Western Australia (WA), Northern Territory (NT), and North Queensland (North QLD)

3. Authority to Leave: All orders are shipped with Authority to Leave (ATL). An email tracking notification will be sent to inform you of your scheduled delivery date, ensuring you're prepared for your parcel's arrival. Please make sure someone is available to receive the parcel or provide instructions for a safe location where the package can be left.

4. Stock Availability: We strive to maintain accurate stock levels on our website. However, occasional discrepancies may arise. If an item in your order is unavailable, the available items will be shipped. You will be contacted to decide whether to wait for the item to be restocked or receive a refund for the out-of-stock item.

5. Shipping Costs: Shipping costs are automatically calculated at checkout.

6. Order Dispatch: Our Sydney 3PL Warehouse operates Monday to Friday during regular business hours, excluding weekends and public holidays. While we work to minimize shipment delays, please be aware that during promotional or sales events, dispatch times may be extended by 24-48 business hours. Please note that we do not offer a pickup service.

7. Pre-Order Items: If your order contains a pre-ordered item along with other in-stock items, all items will be shipped together once the pre-ordered item is available. Pre-order items can be purchased in advance to guarantee availability. You will receive an email notification when your order is dispatched. If you'd like to receive the other items in your order sooner, we recommend purchasing them separately from the pre-ordered item.

8. Split Deliveries: In certain cases, your order may be split, and items may be shipped separately rather than in a single shipment. Please check your tracking notifications for more details.

9. Change of Delivery Address: It is the customer’s responsibility to provide the correct delivery address. If you need to update the address for a confirmed order, please email hello@bigboi.com  within 1 hour of placing your order. Once the order is in the processing stage, changes can no longer be made. You will need to contact the shipping carrier directly to advise of any address changes.

10. Amendments to an Order: To cancel or amend your order, please email hello@ibigboi.com within 1 hour of placing the order, providing your order number. Once the order is in the processing stage, changes or cancellations can no longer be made.

11. P.O. Box Shipping: We do not accept deliveries to P.O. Boxes or Parcel Lockers. Please ensure you provide a residential or business address for your order.

12. Delivery Updates: For the most up-to-date information, customers should first contact the shipping carrier directly using their tracking number. If you encounter any further issues, please reach out to our customer service team at hello@bigboi.com for assistance.

13. Shipping Carriers: At checkout, the system will automatically suggest carriers based on the weight and dimensions of the items in your order. We currently use Direct Freight, Australia Post, Couriers Please, Aramex, and Border Express for shipping.

14. Tracking Notifications: Once your order is dispatched, you will receive tracking notification to monitor the shipment's progress with the latest updates from the shipping provider. If your order is already in transit and you need to make any address changes or redirections, please reach out to the shipping carrier directly for assistance.

15. Parcels Damaged In Transit: If your parcel is delivered damaged during transit, please refuse delivery if you can. If not, contact our customer service team for further assistance.

16. Refusal of Delivery: If you refuse a delivery that has arrived undamaged, the customer will be responsible for any return-to-sender fees and/or redelivery costs associated with the shipment.

17. Stolen or Missing Items: Bigboi is not responsible for items that are stolen or go missing once delivered. For proof of delivery, photos and to lodge a claim, please contact the shipping carrier directly. To ensure a safe delivery, we recommend having someone available to accept the package especially for high-value items. Please reach out to our customer service team at hello@bigboi.com for additional assistance.

18. Good & Service Tax: The price of goods displayed on the website includes GST.

For all order and shipping enquiries, contact our Customer Service Team at hello@bigboi.com and we will endeavour to respond within 24 business hours.