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bigboi Help Center

We're here to assist you in any way we can. Whether you have a question about our products, need technical support, or want to explore partnership opportunities, our dedicated team is ready to help. Reach out to us using the contact information provided below, and we'll get back to you as soon as possible.

Wholesale Enquiries

Ambassador Program

Orders & Shipping

Warranty & Refunds

Product Support

Spare Parts

Email Us

Detailed queries? Send us an email; we’ll get back to you within 24 hours.

Chat with Us

Need a quick answer? Chat with our team live, 10am–4pm (Mon–Fri AEST).

Call Us

Prefer to talk it through? Call us directly, 10am–4pm (Mon–Fri AEST).

Still Need Help?

Shoot our team an email & we’ll get
back to you ASAP

Frequently Asked Questions

More FAQ's

How long does it take to process an order?

Orders are usually processed within 2–3 business days. You’ll receive a confirmation email once your order is fully prepared and ready to ship.

Do you ship internationally?

Yes, we ship directly to Australia, the United States, the European Union, and the United Kingdom.

We also have a number of resellers located all over the world - you can find them here.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unopened and unused. With return shipping at the buyers expense. If the product is faulty, or you experience any problems we offer a generous 2 year domestic, and 1 year commercial warranty.