Warranty Process

All warranty claims must be submitted via the Service & Repairs Portal on the bigboi website. Once all details are submitted, you will receive further instructions regarding your claim from a member of the Service team. Please retain your proof of purchase for all warranty claims.

Refunds and replacements will be processed promptly once the warehouse has received and inspected the item(s). Please be aware that, depending on your payment method, it may take an additional 2-10 business days for the refund to appear in your account. Shipping fees from the original order are non-refundable.

Within 30 days of purchase:

Any bigboi products that are deemed to be faulty within this period, bigboi will cover the cost of shipping back to bigboi both inbound and outbound (subject to your region of purchase). Your product will be fully diagnosed  by our Service & Support Team to determine the issue with your product. You will be notified of a resolution. If the product is found to be non-faulty or returned for reasons other than defect, including change of mind, a 15% re-stocking fee will apply and will be deducted from any refund issued..

After 30 days of purchase:

Any bigboi products that deem to be faulty within this period, it will be the responsibility of the customer to send the product back to bigboi. You will be responsible for the inbound shipping charges. Your product will be fully tested and inspected by our Service & Repairs Agents to determine the issue with your product. You will be notified of a resolution.

Note: The replacement of your product or any part of your product under warranty will not extend the period of warranty, it will always revert to the original purchase date.

DRYER WARRANTY PERIOD

The Warranty period for your bigboi dryer commences on the date of the purchase of the product and expires at the end of the applicable period set out below:

Domestic use:                                                 2 years (excluding Buddi & Buddi Jnr which is 1 year) 

Professional/Commercial use:                      1 year

Accessories (included with dryer):               Not covered

What is covered?

Bigboi DRYER products are warranted to the original purchaser against defects in material, workmanship or if it is ‘dead on arrival’ for the periods stated above.

What is not covered?

This Warranty does not cover damage resulting from improper use, lack of maintenance, user’s negligence, misuse, or normal wear and tear. Also not covered is any failure arising from accident, external sources such as weather, electrical outages or power surges, fire, sabotage, failure to store, operate, and/or maintain the bigboi product in accordance with instructions provided in the instruction manual supplied with the product. This Warranty also does not cover any defects or damages caused by Services or Repairs performed by anyone other than a bigboi authorized Service Repairer.

Accessories and consumable items such as trigger guns, foam bottles, fittings, hoses, filters and other consumable components are not covered under the unit warranty. These items are considered wear and tear components and are separate from the main unit’s warranty coverage.

WASHR WARRANTY PERIOD

The Warranty period for your bigboi washr commences on the date of the purchase of the product and expires at the end of the applicable period set out below:

Domestic use:                                                 2 years

Professional/Commercial use:                      1 year

Accessories (included with WASHR):           Not covered

What is covered?

Bigboi WASHR products are warranted to the original purchaser against defects in material and workmanship for the periods stated above.

What is not covered?

This Warranty does not cover damage resulting from improper use, lack of maintenance, user’s negligence, misuse or normal wear and tear. Also not covered is any failure arising from accident, external sources such as weather, contaminated fluids, water quality, electrical outages or power surges, fire, sabotage, failure to store, operate and / or maintain the bigboi product in accordance with instructions provided in the instruction manual supplied with the product.

Accessories and consumable items such as trigger guns, foam bottles, fittings, hoses, filters and other consumable components are not covered under the unit warranty. These items are considered wear and tear components and are separate from the main unit’s warranty coverage.

WASHR Maintenance:

Due to the nature of this product, the washr needs to be serviced at least yearly (subject to use) to maintain its optimal performance. Bigboi cannot control water quality or chemicals used in the washr or foam cannon. Misuse, or not servicing the washr can cause internal parts to fail. Please refer to the instruction’s manual provided with the washr for further information on maintenance and troubleshooting.

BIGBOI believes that you, the consumer, can maintain and repair the washr at your domestic or commercial areas to eliminate the inconvenience of returns, service & shipping costs, which is why we have created a Customers Right to Maintenance Program which provides a maintenance pack and a do-it-yourself video tutorial.

SUCKR WARRANTY PERIOD

The Warranty period for your bigboi SuckR commences on the date of purchase and expires at the end of the applicable period set out below:

• Domestic use: 2 years
• Professional/Commercial use: 1 year
• Accessories (included with SuckR): Not covered

What is covered?

bigboi SuckR products are warranted to the original purchaser against defects in material and workmanship for the periods stated above.

What is not covered?

This Warranty does not cover damage resulting from improper use, lack of maintenance, user’s negligence, misuse, or normal wear and tear. Also not covered is any failure arising from accidents, external sources such as weather, electrical outages or power surges, fire, sabotage, failure to store, operate, and/or maintain the bigboi SuckR in accordance with the instructions provided in the product’s manual.

Accessories and consumable items such as trigger guns, foam bottles, fittings, hoses, filters and other consumable components are not covered under the unit warranty. These items are considered wear and tear components and are separate from the main unit’s warranty coverage.

SuckR Maintenance

Due to the nature of this product, the SuckR requires regular cleaning and filter maintenance to maintain optimal performance. Misuse or failure to maintain the SuckR, such as not cleaning filters or using the product for inappropriate materials, may cause internal parts to fail.

Please refer to the instruction manual provided with the SuckR for further information on maintenance and troubleshooting.

ACCESSORY WARRANTY PERIOD (When Purchased Separately)

The Warranty period for your bigboi accessory product commences on the date of the purchase of the product and expires at the end of the applicable period set out below:

Domestic & Commercial Use:                           1 year

What is covered?

Bigboi Accessory products are warranted to the original purchaser against defects in material or workmanship for the periods stated above.

What is not covered?

This Warranty does not cover damage resulting from improper use, lack of maintenance, user’s negligence, misuse or normal wear and tear. Also not covered is any failure arising from accident, external sources such as weather, electrical outages or power surges, fire, sabotage, failure to store, operate and / or maintain the bigboi product in accordance with instructions provided in the instruction manual supplied with the product.