Personal Information We Collect

We may collect personal information when you:

• Place an order or request a quote

• Request support, services, or information

• Subscribe to newsletters or promotional communications

• Contact us via our website or other channels

The information we may collect includes:

• Name

• Email address

• Telephone number

• Billing and delivery address

• Payment details (processed securely via third-party payment providers)

• Business or company details (where applicable)

• Order history and transaction details

Forms will indicate whether requested information is mandatory or optional.

We do not store full credit card details.

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How We Use Your Information

We use your personal information to:

• Process orders, payments, deliveries, and returns

• Provide customer service, support, and account management

• Send transactional communications (such as order confirmations and delivery updates)

• Send marketing communications where you have provided consent

• Improve, analyse, and personalise our products, services, website content, and advertising

• Prevent fraud, misuse, and unlawful activity

• Protect the security and integrity of our website, systems, and business

• Comply with legal and regulatory obligations

Personal data will only be used for the purposes disclosed at the time of collection or where otherwise permitted by law.

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Legal Basis for Processing (EU & UK)

We process personal data under one or more of the following lawful bases:

• Performance of a contract (e.g. fulfilling your order)

• Legal obligation (e.g. tax or accounting requirements)

• Legitimate interests (e.g. fraud prevention, service improvement)

• Consent (e.g. marketing communications, SMS messaging)

You may withdraw consent at any time where processing is based on consent.

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Marketing Communications (Email & SMS)

If you opt in to receive marketing communications, we may send you promotional emails or SMS messages.

You can unsubscribe or opt out at any time by following the instructions in the communication or by contacting us directly.

SMS communications are governed by our Messaging Terms and Messaging Privacy Policy, available at:
https://terms.pscr.pt/legal/shop/bigboi-com-au/terms_of_service
https://terms.pscr.pt/legal/shop/bigboi-com-au/privacy_policy

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Data Sharing & Service Providers

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment processors

• Shipping carriers and fulfilment partners

• Technology, hosting, analytics, and marketing service providers

These providers process data only on our instructions and in accordance with applicable data protection laws.

We do not sell your personal information.

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International Data Transfers

Your personal information may be stored or processed outside your country of residence, including in Australia or other jurisdictions where bigboi or its service providers operate.

Where personal data is transferred outside the EU or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

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Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

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Your Rights (EU & UK)

If you are located in the EU or UK, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details below.

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Contact Us

For privacy-related enquiries or requests, please contact:

Email: hello@bigboi.com

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
The most current version will always be available on our website.