Shipping policy
Order Processing & Dispatch
All European orders are fulfilled by our third-party logistics (3PL) partner located in the Netherlands.
Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays. During promotional or peak periods, dispatch times may be slightly extended.
Shipping Carriers
We work with a range of reputable European and international shipping carriers.
The carrier used for your order is automatically selected based on destination, parcel size, weight, and service availability.
Carrier selection cannot be manually chosen.
Delivery Timeframes
Estimated delivery times vary by destination and carrier and are displayed at checkout where available.
All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, customs processing, weather conditions, or other factors outside our control.
Shipping Costs & Taxes
Shipping costs are calculated automatically at checkout based on your delivery location and order characteristics.
All applicable VAT, duties, or taxes will be displayed at checkout in accordance with applicable law.
Tracking & Delivery Updates
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
Please allow up to 24 hours for tracking information to become active.
For the most up-to-date delivery status, we recommend contacting the shipping carrier directly using the tracking information provided.
Split Shipments & Stock Availability
In some cases, orders may be split into multiple shipments. You will receive separate tracking notifications where applicable.
While we aim to maintain accurate stock levels, occasional discrepancies may occur. If part of your order is unavailable, we will contact you to arrange a suitable resolution, such as waiting for restock or receiving a refund for the unavailable item.
Pre-Orders
If your order includes a pre-order item, all items may be shipped together once the pre-order item becomes available.
If you wish to receive in-stock items sooner, we recommend placing a separate order.
Incorrect Address & Failed Delivery
Customers are responsible for ensuring delivery details are accurate and complete at the time of order.
If a delivery fails due to an incorrect or incomplete address, refusal of delivery, or failure to collect from a carrier pickup point, any additional shipping or return costs may be charged to the customer.
Damaged, Lost, or Missing Parcels
If your order arrives damaged, or if a parcel appears to be lost in transit, please contact our customer service team as soon as possible with your order number and supporting information.
We will work with the shipping carrier and our fulfilment partner to investigate and resolve the issue in accordance with applicable consumer law.
Consumer Rights
This shipping policy does not affect your statutory consumer rights under EU or UK consumer law, including rights relating to delivery delays, non-delivery, or goods damaged in transit.
