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WashR DUO | The motor does not start when switched on

If your WashR DUO isn’t powering on when you flick the switch, don’t panic — it’s usually something simple. Follow this quick checklist to identify and resolve the issue:

Possible Cause What You Can Do
Power plug not fully connected or no power Ensure the power cord is plugged in properly. Check the outlet, circuit breaker, and switch.
Incorrect extension lead used Use an Extra Heavy Duty extension cord (IPX5 rated). Undersized cords can cause voltage drops and prevent startup.
Motor safety switch tripped Let the unit rest for a few minutes, then try again. If the unit overheated, it may need time to reset.
Faulty power cable or switch Inspect the cable for cuts or damage. If faulty, do not use the unit — contact bigboi support for service options.

Still Need Help? 

If you’ve gone through the checklist and the WashR DUO still won’t start, don’t worry — reach out to bigboi support and we’ll help you get sorted.

Updated on 18 Jun 2025

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